Returns

At Mila Nova, we are committed to creating timeless outerwear and providing an exceptional customer experience. If you are not completely satisfied with your purchase, you may return eligible items within 14 days of receiving your order, subject to the terms and conditions below.

1. Eligibility for Returns

1.1 Condition of Returned Items

Items must be returned in their original condition — unworn, unwashed, undamaged, and with all original tags and packaging intact.
Returns will not be accepted if the item shows signs of wear, including but not limited to:

  • makeup marks

  • deodorant marks

  • perfume or odour

  • damage, snags, or stains

1.2 Exchange Policy

At this time, we do not offer exchanges.
If your item is eligible for return, it may be returned in accordance with our Returns Policy and repurchased separately.

1.3 Faulty Items

If you believe your item is faulty, please contact mymilanova@gmail.com within 48 hours of receiving your order. Include:

  • your order number

  • clear photos of the issue

*An item is considered faulty if it arrives damaged.

1.4 Shipping Fees

Original shipping costs are non-refundable, regardless of returns.

2. Initiating a Return

2.1 How to Begin

To initiate a return or exchange:

  1. Access our Returns Portal.

  2. Enter your order number and email address.

  3. Select the item(s) you wish to return.

  4. Select your preferred shipping method.

  5. Download your return label or QR code.

  6. Drop off your parcel at the nearest participating shipping point.

Returns must be registered within 14 days of receiving your order.

3. Return Shipping

3.1 Responsibility for Shipping Costs

Customers are responsible for return shipping costs.
Your initial shipping fee is non-refundable.

If you choose to ship the item yourself, please use a tracked, reliable service. Mila Nova is not responsible for lost or untracked parcels.

3.2 Timeliness

Returns must be shipped within 7 days of registering the return request.

4. Inspection & Approval

4.1 Quality Check

Once your return arrives at our facility, it will undergo a quality inspection to confirm it meets all return criteria.

4.2 Notification

You will receive an email confirming whether your return has been approved or rejected.

5. Refunds & Processing Times

5.1 Refund Method

Approved refunds will be issued to the original form of payment.

5.2 Processing Time

Please allow up to 14 business days for your refund to be processed and for the credit to appear on your account.
Processing times may vary depending on your bank or payment provider.